Read what others are saying about our services. We value our customer's opinions with the highest regard.
Jerry and Lois Murray
Brian, you were so kind to Jerry and I when we chose our monument. Your design was wonderful. Everything we had hoped for was beautifully placed on our stone. Thank you so much for all your kindness and direction in this important decision.
Ron and Jean Anderson
We were very pleased with Brian's assistance and could not ask for more. We appreciate your quality service and caring attitude and follow up.
I can't say enough how caring, thoughtful and helpful Brian was during this entire, difficult time for us. This was something none of us had to do prior to the loss of JB so his expertise and guidance was so appreciated. Thank you
Someone suggested that we check with the Monument Center before we made our final decision on purchasing my parents/ monument. We took that advice and are so thankful we did. Brian quickly accomodated our request to meet with him, since my mother did not want to bury my father without a monument. Brian was very compassionate and kind-hearted and never made us feel rushed. Never once did we feel that his intention was to "profit" from selling us a monument, but to make sure that we had exactly what we wanted. Brian's state of the art technology allowed us to view many varieties of actual stones. It was helpful to see actual colors, fonts and designs that helped us make our final decision. Brian kept in constant contact with us via email or phone calls. We always kew where we were in the process. Brian did a great job of expediting the ordering process to accomodate our schedule and the weather that was headed our way. He called us when the monument arrived and again to let us know that is was set at the cemetery. Brian is a kind, compassionate person, who is in the perfect line of work to deal with hurting families during a time of loss. In addition to being treated with great respect, we also saved hundreds of dollars on our monument purchase. We would highly recommend Brian Steffen and The Monument Center to our family and friends.
At a time when we were feeling our deep grief, you made it all better. You never made us feel rushed. It was easy to make our decisions. Everything was done perfect and professional. Thank you.
Tom and Cathy Fisher
Brian made our monument purchase as easy as it could be. Brian is a very caring and honest person. Thank you for your sincere help. I will refer him to all our friends and church family.
I appreciate so much the patience and kindness I received-keeping me informed of each step along the way. Brian's personalized professionalism and input made a difficult task easier. The finished product is more beautiful than ever thought. A treasure that will be enjoyed for a long time. Thank you so much.
Brian blessed our family by dedicating so much time to create the monument Zach wanted to share his heart with those who see it. My kids and I appreciate being able to see it often and I know they will appreciate it more as they get old.
Mary K. Gerber
I appreciated the kind caring way that I was treated. They were not "pushy" and gave really good advice when asked. I would recommend them to anyone. Really great and professional service!
Thanks to Brian for making a difficult time in my and my kids' lives a much easier time by meeting him. He is a special caring person who loves helping people and making sure everything is done to perfection. He handles the details to perfection and kept the family in the loop. The mausoleum is beautiful and I would recommend The Monument Center to anyone and already have. He has been more help than anyone was from our first meeting. I feel he likes people and his caring manner makes him easy to work with. Keep up the good work.
The process of dealing with teh death of a loved one is so difficult, but our family's experience with The Monument Center could not have gone any better. Mr. Steffen and his staff were incredibly compassionate, professional, caring and patient. They did an incredible job of taking our ideas and making a very unique monument and we are very pleased.
The Monument Center and staff were professional, compassionate, and caring during our very sad and stressful time. We are appreciative of Brian's knowledge and for the beautiful tombstone he helped design for our father.
The Monument Center was willing to work with us at this hard time in our lives. They were nice and supportive. Our family was very statisfied with the services offered. We will recommend to our family and friends!
Frank and Linda Ratcliffe
We were not pressured and the price was well below our expectations. We feel grateful thta this burden will not be left up to our children.
Shopping for a memorial is not the most pleasant experience. After visiting several providers I was most comfortable with the atmosphere at The Monument Center. The selection was equal to anywhere I had been and the cost turned out to be a little less. There was no rush or pressure. I had as much time as I needed to examine designs, script, etc. and arrive at a combination that reflected our lives and was a "fit" for us. I would highly recommend The Monument Center to anyone.
Dick and Rita Snider
We felt Brian was very knowledgeable of his service. He showed us many options and we didn't feel rushed. We would recommend him in a heartbeat. This is something we had put off for years, but so glad it's done! Less worry for our children.
I can't imagine anything you could have done better! You had exactly what I was looking for and more importantly saw my vision!
Lee and Karol Poyser
Our monument was more beautiful than we expected. We are extremely happy with it.
All I can say is you did an awesome job. The headstone is beautiful. You did a great job and are a great friend to my family.
Brian was pleasant to work with. He was professional, considerate and patient as I was planning my own monument with very little idea what I wanted. Would highly recommend The Monument Center.
Brian was a pleasure to work with. He was considerate, flexible adn professional. He made the experience comfortable.
Herman and Mary Baumgartner
We were very pleased that Brian made us very comfortable in making these decisions. Options were explained well with the choices there are. Video pictures were helpful. We did not feel rushed to decide. We're very pleased with the monument we have.
Today's monuments can be made to do so much more. I'm happy that I discovered The Monument Center.
Everything from start to finish of selecting our monument to when it was set was handled perfectly. Thank you.
Everything was done well and with professionalism. You were very kind and helpful. I appreciate your compassion for my situation at that time. My family was very grateful also.
When I went to The Monument Center, I wasn't sure just what I was looking for. Brian was very friendly and helpful. He made suggestions, and when I left I was very happy with my decisions. Making your own final arrangements is hard, but with the people at The Monument Center, it was a lot easier. I can rest easier knowing I have taken care of some things so my son won't have to.
Robert and Roberta Ellingwood
Even though we live in the Fort Wayne area, it was worth traveling to Bluffton. We feel we got more individualized attention. Thank you. Very nice job.
Jerry and Gloria Siela
Our experience was very positive from the moment we entered The Monument Center. They were very helpful and willingly explained and showed us everything they had to offer. They let us take all the time we needed to make our decision. We would highly recommend The Monument Center to anyone!
Brian made this experience very rewarding. He did all he said he would do. Great job! We are so happy and proud we chose The Monument Center.
Excellent service, very professional, would highly recommend.
I was very pleased with the entire handling of my purchase of a cemetery monument for my husband and myself. Mr. Steffen was very nice and helpful and I and my family appreciate all he did. I would sincerely recommend your company to anyone.
Mom's bench is wonderful! Brian, Thank you for your kindness and caring shown to our family.
Lou Ann Williams
Brian went over and beyond in helping with picking out the monuemnt and all the details that go with it. He helped in taking a big load off my shoulders.
When dealing with an inevitable but unexpected event it is comforting to have guidance, comfort, direction and understanding by a professional, as was my experience at The Monument Center. I would wish others to have this experience in their time of need.
Ramon and Lorena Steffen
We appreciated the video showing all of the diffrent styles and colors available. This made it easier to decide. We found the whole experience to be relatively easy and are happy with the finished product.
The service we received during our tough transition was exceptional. I really enjoy the help turning our idea into the finished product. I like the ideas that were given to us while designing the stone. I believe my brother would of really liked his stone.
Bill and Judy Shoup
When buying our stone, all options were explained to us. We were not high pressured into making a decision. Everything that was to be done in the deal was done correctly. We are satisfied completely.
Mary Ann Flowers
The stone is perfect. Thank you so much.
After dealing with our father in law's death, we ordered a stone from somewhere else. It took over a year to get it. So when our stone from The Monument Center for our mother was placed within a couple of months, we couldn't believe it. Again, thank you for all your help and how fast you took care of everything.
I think you all do a fine job and are very considerate too! We were all treated very well and are very pleased with mom’s stone.
You have gone above and beyond in helping us. It meant so much to receive the picture of the monument. The Monument Center and their experienced staff have provided a caring and immediate service for our family. They offered excellent advice during the design process and truly went the extra mile with their personal and friendly service. Thank you for making a blessing of a necessity.
Brian did an excellent job. He was a great help to me at a time when I really needed it. I am really happy with the stone. Thank you.
Jake and Alice Harber
Alice and I are very happy with the whole experience. You did a great job.
Thank you for everything. It looks very nice. I am glad it was here for Christmas.
You were very patient and helpful to our family. You made this decision easier for us. Picking a monument for my mom was so much easier with your help. You were willing to work with all of our changes. You designed what we wanted. The butterflies expressed what my mom loved. You gave us ideas to help with our decision and as this was our first purchase with you, we had no clue as to what we needed to do. The samples you had were very helpful. I am very happy with the design. Thank you.
Milburn and Liza Miller
We are very pleased with the monument. We were very pleased with Brian’s help.
Rev. Ed and Judy Johnson
It was a wonderful experience working with the Monument Center. Brian Steffen was very pleasant, professional and very attentive and helpful to us. We would definitely recommend the Monument Center to our family and friends.
And whatsoever ye do, do it heartily, as unto the Lord, and not unto men.
We were really pleased with the service we received at The Monument Center. Brian was very helpful in helping us choose what we wanted to portray on the monument. He was understanding and cared about how we wanted our loved one to be remembered. Everything was done in a timely and professional manner. We really appreciate that!
Jerry and Sandra Hatfield
Brian was helpful in guiding us in our choice of a monument. We would recommend the Monument Center as a good place to do business. We were pleased. Thanks for your good work.
Our experience with you could not have been better.
Brian put me at ease immediately. He was so helpful when discussing the size, shape and color of the stone. The possibilities of what I wanted to put on the stone were unlimited. He understood that I wanted a monument that touched on our love of life and family. Both Brian and the artist that turned my ideas into reality on the monument were dedicated to making sure I was completely happy with the end result. You’re doing a wonderful job!
Ron and Mary Taylor
We feel you were very friendly and professional. We did not feel pressured or pushed in any way. You let us take our time choosing exactly what we wanted. You did a wonderful job. Thank you.
Chuck and Joy Brown
We were very satisfied and were treated with courtesy and compassion during the most difficult time of our lives. Brian was very helpful and available. His personalized service cannot be matched anywhere else.
You did a wonderful job helping me through a very difficult time. I am very pleased with the monument, the location, and all the help that I needed. It was appreciated very much. And thank you again for the support and are shown to me.
All the stones I purchased were of excellent quality. All the carvings were uniform and have weathered to perfection.
Everything was wonderful. Brian was very helpful and patient. I really liked the realistic pictures and scenes. The font was an easy choice for us. Dad’s bench turned out wonderful. It was a nice touch to send my mom pictures as well. We have taken several people to see it. Everyone loves it! They all say how unique it is. We are very pleased. We feel we made choices that really reflect who he was.
I greatly appreciate all the help you gave me, Brian. My daughter was there 2 weeks ago and she said it looked real nice. Thank you for all you’ve done.
Thank you for understanding we were on a budget. Also, thank you for your printing suggestions of using the News Banner font on our name. It looks so nice.
We had a very easy time figuring out what we wanted on our mother’s stone. Brian was a great help. It could not have gone better. Brian was very courteous, helpful, kind and considerate of our wants and needs. He made the whole experience easy for my sister and I. The Bluffton Monument Center does their job well. My mom’s stone is exactly what we had hoped for. It is a beautiful marker for her. Thank you.
The Service Brian provided was exceptional. I thought it would be a challenge to be in Florida and order a monument, but Brian made the process a breeze. Brian conquered every challenge we gave him with ease. He was so supportive and kind. He even secured a picture for the monument from a school here in Florida. We were all very pleased with the final result. The monument is beautiful. Brian did an exceptional job. I am very grateful for all of his assistance. Thank you so very much.
Thank you for your service. We are a deaf family and you are easy to talk with. My son and I are very happy that we went with the Monument Center.
Thank you Brian – The service was as I would have expected through this time. Support from the Monument Center was helpful to me with choices and kind words meant so much.
You’re already on top of your game! Thanks for all your help and taking the time I needed to make up my mind.
They took a personal interest and concern.
I did not know anything about graves or monuments. I was very nervous. Talking with you I felt relaxed. Thank you for taking care of everything for me. I really appreciate your help. I highly recommend you.
Thank you for listening to my wants and needs. Thank you for understanding the circumstances with Taya’s memory stone. I truly believe having this stone will make us all a little happier knowing she’s been remembered by our family.
I can’t thank you enough. Your kindness, thoughtfulness and patience was much appreciated. Brian was very helpful and understanding.
Everything was done as expected. Things couldn’t have been done any better. Thanks for all your help.
The Monument Center is a very caring and concerned business. They are very professional in their job. Their number one goal is to make things as easy as possible for you at an extremely difficult time in a family’s life. They pay extra attention to the little details as well as the big ones that need to be taken care of before, during and even after the job is done. We appreciate their patience, and concern for details to meet our needs. Just continue to be the caring, concerned business that you are.
I really like the monument. I do not have the first complaint. You really did a great job.
I was pleased. Thank you for enclosing picture. Brian was a pleasure to deal with, always courteous and professional. When we ran into trouble with our original plan, he worked out options and kept in communication. Drawings were excellent. I would recommend you without reservation.
Brian worked with me through the internet. He responded quickly. Our phone conversations were very cordial and informative. I would recommend Brian and the Monument Center to anyone.
I really appreciated getting to take my time through the process as well as the convenience of e-mail and the importance you placed on my purchase.
Thank you so much for the speedy installation of the beautiful monument. I am very pleased.
Steve and Sandy Foster
I liked all the options Brian showed us. The slides are great. Brian is a good man. He treated us well. Our experience at the Monument Center was top notch. The presentation of all the different stones and all the options was very much appreciated. We really like the picture of my wife and I. There was no pressure to buy. After seeing the picture we thought it was well worth our money. Seeing the monument in place – we were not disappointed. I would recommend the Monument Center to anyone. Brian is such a kind and courteous gentleman. He will set you up with what you want within your budget.
Keep up the good work!
Brian Steffen is such a caring and compassionate person. He made what was a difficult decision easier. I would recommend him to anyone needing these services. He made me feel at ease like he was part of the family. He kept me informed during each part the stone was being set. He really lives out the Golden Rule.
We had great service. We really appreciated the great care you made for us to get mom a beautiful headstone. Thank you so very much and thank you for the picture.
Don and Lucile Thoma
Brian was very helpful in helping us choose our headstone. I can’t think of anything he could of done better. He helped us as we had a very sad time the last few years. Thank you.
I was pleased with your handling our purchase. I think it looks great.
You made me feel very comfortable. You accepted my emotions and anxiety with grace. I am very pleased with the choices you helped me make. It gives me great peace of mind to know my children will be relieved of this decision.
Brian was great. There was no pressure to make decisions and Brian made different changes so we could see different views. We are very pleased with the quality and appearance of our monument.
Chris and Laura Gerber
Brian Steffen was amazing. This was the hardest thing Chris and I ever did and you did an amazing job. You were very sensitive and helpful during our loss. We would definitely recommend you to anyone. Our stone was perfect and arrived quickly. Thank you.
Lisa and I appreciated the time you spent with us and your willingness to answer our questions. If we wanted to see something two or three times you were kind enough to show us. Brian was always willing to change whatever we wanted changed. Please tell him a special thank you for the great job. Everything was perfect.
Anna Belle McCartney
We were pleased with the choices and helpful suggestions. We appreciated your patience while we made our decision. Very Good.
Mr. Brian Steffen is a very knowledgeable and professional director. Combining this with a fine personality makes him outstanding.
We had to work through all this via long distance as we live in Northern Michigan. The people from the Monument Center were fantastic to work with. They were so patient with us as we e-mailed pictures back and forth to get exactly what we wanted. Thanks so much to all of you.
Don and Mildred Crellin
The people who designed and set the stone did an excellent job.
Raymond and Naomi Becher
We were very well pleased.
Brian was a God-sent for me. No one could have helped me better than him. Thank you again Brian.
Each purchase is unique in and of itself. In our experience, we can’t, at this time, think of any major improvements. Our only real regret is that the original size of our monument (regarding width) could not be had because of restrictions the cemetery dictated. Thankfully you didn’t have any restrictions of your own to frustrate us. At a very difficult time for us, we were treated with upmost respect and dignity. We especially appreciate the patience Brian showed us in trying to choose a monument that fit our taste and budget needs. At no time did we feel pressured or ill at ease, especially in asking questions that may have seemed silly and/or trivial. What must be noted foremost is the extra time and effort Brian spent gathering information for us concerning restrictions our cemetery in Fort Wayne have in place. Though these restrictions caused us much anguish and yes, disgust, it is to Brian’s credit he was able to work around the restrictions successfully. For the most part, enabling to lower the total cost a bit. Last, mention should be made of the flawless work he and his father performed in placing our monument. Their pride and labor, with attention to every detail, are evident throughout. Great accomplishment! Many, Many Thanks!
Keith and Cathy Tucker
We appreciated Brian’s sensitivity and support and help as we picked out our monument. He seemed to be able to read our thoughts and directed us to exactly what we wanted. The monument was professionally set. We were very pleased with the experience.
Thank you so much for all you did.
Brian was very helpful and professional in helping me with my selection. He is committed to serving. I appreciated his sensitivity and kindness. Everything was the best.
Thank you for your patience and consideration and input in designing our stone. We appreciated your artistic cross for our marriage date . We loved the color of the stone.
Our family sincerely appreciates the excellent service you provided with Doug’s monument. Your consistent and continuing telephone updates were welcomed. Again, thank you for a job well done.
You’re doing a great job. I’m happy with it all. Thank you.
I feel that you did an excellent job in meeting, showing, suggesting and helping us pick out a monument. Picking out a monument in any time is difficult sometimes. You did very well.
You did a Great job!
Mike and Sheila Kracium
We were impressed with both the stone and service. Delivery date was beaten by several weeks. We couldn’t be more impresses with the finished product. We were very pleased with the product and service. Professionalism was displayed in all stages of our purchase. We would highly recommend you to all our family and friends.
The family of Roma Decker Vaughn
We would like to take this opportunity to express our deepest gratitude to you for your sympathetic guidance through the process of choosing a fitting tribute to our mother. It was a process made even more difficult for us due to the long distance involved, but from our very first phone call you exhibited compassionate professionalism, visiting the site we had in mind and suggesting appropriate ideas which preserved the integrity of the existing site while still enabling us to take mom back home to be with her family. No matter how expected or unexpected a loss, dealing with those details can be confusing and stressful. You understood our needs, listening carefully to our thoughts and making knowledgeable suggestions. It was obvious that your priority was helping us through this difficult time, and your guidance and patience were very much appreciated. Your attentiveness to detail was impeccable, even going as far as rejecting one stone and ordering another. The result could not have been more perfect. It eases the pain to know that mom’s final resting place is something of which she would wholeheartedly approve.
We were surprised to learn that we were working with a family that was friends in the past years! Brian’s grandfather, Elmer was our close friend for many years and we noticed the same kindness and love that we felt in talking with Brian. The Steffen family is a great family – Honest, Efficient and a Joy to work with. Thanks again! You were so kind and considerate in our meeting with you and we appreciate it so much. Cindy, my daughter, was so taken by how complete and professional all things were cared for!
Dan and Delores Reinhard
I want to thank you for all the great effort and work you went through. Your patience was really appreciated when I called back so many times to either change things or add. This was a job we procrastinated in doing for a time, but when we became in our 70’s we realized the importance of having as much of this done ahead of time to lessen the stress for those left behind. You did an excellent job of putting us to ease and helping us to make the right choices. You were very patient with us in changing our mind or adding things. I couldn’t believe how soon you had this all done. That phone call totally surprised me saying it’s all set and done. God Bless you and may you prosper.
Brian was very helpful and patient showing me many options. He helped guide me in choosing something personal and meaningful for me and my family. I was allowed time to think about what I wanted after our initial discussion. There was no pressure to hurry the process and he always showed respect and cooperation. The screen on the wall showing the monuments was a big help.